Job Openings

Part-Time and Full -Time Customer Service Guest Coordinator-Legacy Village

Department: Customer Service
Office:           Ladies & Gentlemen Salon and Day Spa - Lyndhurst Ohio
Location:      Legacy Village in Lyndhurst, OH

Customer Service Coordinators are trained to work in all aspects of customer service in the salon including Front Desk and Hostess Area.


Greets customers

Checks customers in for services, offers beverage, hangs coats 
Monitors client wait time and follows-up as necessary with stylists/technicians

Serves as a resource to clients regarding salon/spa services, pricing information, and product knowledge

Schedules appointments utilizing knowledge of computer software, SpaBiz

Audits paperwork of services performed with electronic check-out screens on computer.  Collects customer payments. At end of shift, responsible for the removal and recording of cash and other forms of payment in register.

Responds to client inquires and/or client complaints, resolves challenges based on level of challenge presented or refers client complaint to management

 Replenishes and arranges merchandise as needed.

 General cleaning such as shelves, counters, coffee bars, etc.

 Solicits sale of new or additional services


Position Qualifications

Customer service experience

Retail experience

Key Holder experience a plus

Detail oriented

Computer knowledgeable



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