Job Openings

Front Desk Coordinator- Brown Aveda Mentor

Department: Customer Service
Office:           Brown Aveda Institute - Mentor Ohio
Location:      Mentor, OH

Monday thru Saturday with evening hours



All aspects of customer service at front desk and in retail area


Essential Functions:

Greets customers


Knowledgeable in computer software, SalonBiz and other standard software packages


Serves as a resource to clients regarding school services, pricing information, and product knowledge


Checks customers in for services and executes completion of necessary paperwork


Book appointments utilizing knowledge in computer software


Collects payments for services and retail; removes and records amount of cash and other forms of payment in register at end of shift


Respond to client inquires and/or client complaints, resolves challenges based on level of challenge presented or refer client complaint to management


Arranges merchandise and helps put out inventory on shipment days


General cleaning such as shelves, counters, coffee bars, etc.


Solicits sale of new or additional services and products to achieve set goals


Responsible for data input and maintenance of student quota sheets, assignment of student phase numbers, desk assignments, and various student-related reporting


Coordinate student schedule changes according to needs of the BAI Instructors; open services for students one week prior to the next phase of instruction


Provides training and guidance to new students through written and oral instructions; PowerPoint presentation for Intro II Phase, and assignment of front desk stations within specified time frames


Update and maintain front desk process and procedure manual


Maintain and promote positive public relations


Audits register amounts during opening and closing procedures


Provide general administrative functions and completes other duties as assigned or directed.


Performs other duties as required


Position Qualifications:

High school graduate with previous experience in customer service preferred


Excellent customer service and organizational skills


Detail oriented


Computer knowledgeable

Management experience preferred



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